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How do I buy?
You need to email us stating the item's reference no. as the subject title . We will check on stock availability and revert to you via email. If the item is available and you decide to purchase, we will provide you with all the necessary instructions on payment, together with quotes on shipping and insurance. The item will be on HOLD for you. Upon receiving full payment, item will be shipped. However, if within three days of holding the item for you, you so decide not to purchase it, the HOLD will be released and the item will be back in play. We reserve the right to request for a down payment or deposit before putting certain watches on HOLD.
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Why can’t I purchase online instantly?
We do not only sell online - we also have a physical retail store dealing actively in watches and other watch-related accessories and tools. Since these are mostly pre-owned, each piece is unique, and limited to only 1 piece. While we try to update stock availability as promptly as humanly possible, there’s no telling when a watch gets sold at the retail store, and at the exact same time, another buyer is paying for the same watch online!
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How do I pay?
We accept VISA, Mastercard and American Express credit cards. Kindly fill out our Order Form and fax it to us WITH YOUR SIGNATURE as shown at the back of your credit card. We also need you to provide us with a copy of your passport and the front and back of your credit card for verification. Upon approval by your credit card company, we will ship your order to you immediately. You can be assured your personal information will be kept strictly confidential. We use E-NETS, a secure internet payment gateway to process all payments by credit cards.
As of 6th November 2007, all prices stated will be in Singapore Dollars NOT USD. If you need to get a rough estimate of what you will have to pay in your own country's currency. You can check out the prevailing exchange rate at Universal Currency Converter .
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What if I am not satisfied with the item purchased?
We allow a three-day return policy whereby the item CAN BE RETURNED WITH NO QUESTIONS ASKED for a FULL REFUND (less shipping, insurance, bank charges and/or customs duties) within three days of buyer receiving merchandise. This is to ensure that our customers are 100% satisfied with the merchandise. However, we require that an email be sent to us within the 3rd day of the inspection period, informing us of your intention to return item for a refund. We will advise then on the return shipping address and other important shipping instructions.
Important: Rolex movement parts must remain sealed in their capsulated pack. If pack looks to have been tampered with in any way, no refund will be entertained.
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Where do you ship to?
We ship to most countries around the world. For a quote on shipping, please email us.
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Will I be charged custom duties?
This depends on your country’s customs law. If you are not sure, check with your country’s customs authorities. If there are any duties chargeable, it will be borne by the buyer.
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